For Last Mile Delivery Operations

Reduce "Where Is My Order?" Calls — Without Hiring More Support Staff

A 24/7 AI customer support agent for last-mile delivery companies that answers ETA, time windows, tracking, and delivery policy questions directly from real TMS data — without replacing existing systems.

Built for last-mile delivery operations across Canada and the United States

The Problem

Your Support Team Is Drowning in Repetitive Questions

Customer support and operations teams are overwhelmed with delivery status questions that don't generate revenue — causing burnout, interruptions, and overtime.

"Where is my order?"

The most common question flooding your support lines daily

"What's the delivery time window?"

Customers need specifics, but staff spend hours looking up data

"Has the driver been dispatched?"

Real-time status inquiries that interrupt operations constantly

These requests cost time, not make money

Every "Where is my order?" call takes 3-5 minutes of staff time. With hundreds of calls daily, that's thousands of hours per year spent on questions that could be automated — while real exceptions go unhandled.

A Different Approach

Designed to Reduce Support Load, Not Just Answer Messages

Most Delivery Chat Tools

✗ Designed to answer messages
✗ Charge per message or conversation
✗ Usage anxiety and surprise bills

CSR AI Agent

✓ Designed to reduce support load
✓ Predictable monthly pricing
✓ Customers self-serve without usage anxiety

With a predictable monthly cost, your customers can self-serve freely — no usage anxiety, no surprise bills.

how it works

Three Simple Steps to Lighter Support Load

Get up and running quickly with minimal setup and no disruption to your existing systems.

01
Connect

Connect the AI agent to order and tracking data via TrackOps or direct TMS integration. No system replacement needed.

02
Verify

Customers authenticate securely using their phone number and ZIP/postal code. Simple, fast, and secure.

03
Deflect

The agent automatically answers ETA, tracking, time windows, inventory status, and delivery policy questions.

What It Handles

Automates the Questions That Flood Your Lines

Every capability designed to deflect repetitive inquiries and free your team for real exceptions.

Delivery ETA & Time Windows

Real-time estimated arrival and delivery windows when available

Order & Tracking Status

Current location and status of every delivery

Inventory / Stop Status

Which items are on the truck and stop sequence information

Secure Authentication

Phone number and ZIP/postal code verification

Delivery Policies & FAQs

Answers from your custom knowledge base

Multi-Language Support

Serve customers in their preferred language

24/7 Availability

Including weekends, holidays, and after-hours

Works With Existing Systems

Integrates via TrackOps or direct TMS connection such as DispatchTrack and others

It is your Agent, in your brand Fully white-labeled

The Outcome

Transform Your Support Operations

See the difference when repetitive questions are handled automatically.

40-60% typical reduction
Fewer Inbound Calls

Customers get instant answers, reducing call and email volume significantly

24/7 coverage
Less After-Hours Disruption

24/7 automated responses mean no more weekend or holiday call escalations

3-5 hrs saved daily
Teams Focus on Real Exceptions

When routine questions are handled, staff can tackle complex issues

↑ NPS improvement
Happier Customers & Operations

Instant answers reduce frustration for customers and burnout for staff

Pricing

Simple, Predictable Pricing

No per-message fees. No surprise bills. Just predictable monthly costs based on your order volume.

$ 499/Month Up to 10,000 orders

All core features
Email support
Standard integrations
Knowledge base setup

$ 1499/Month Up to 50,000 orders

All Starter features
Priority support
Custom integrations
Multi-language support
Advanced analytics

Popular

Custom 50,000+ orders

All Growth features
Dedicated success manager
Custom SLA
Voice support (add-on)
API access

💰 Annual plans available — get 2 months free

Pricing shown in USD. Canadian customers may be billed in CAD at the current exchange rate.

Common Questions

Built for Easy Adoption

No rip-and-replace

Works alongside your existing TMS and support tools. Nothing to replace or migrate.

Works with existing systems

Connects via TrackOps or direct integration with your current technology stack whether you are using DispatchTrack, OnTime360 or other TMS platforms.

Start with chat, add voice later

Begin with text-based support and expand to voice channels when you're ready.

30-day pilot available

Validate the impact on your operations before making a long-term commitment.

See How CSR AI Agent Reduces Inbound Delivery Questions in Under 30 Days

Stop drowning in "Where is my order?" calls. Let your customers self-serve while your team focuses on what matters.