FOR WHITE-GLOVE DELIVERY OPERATIONS
Stop Drowning in Customer Calls, Missed Windows, and Manual Coordination
When every delivery comes with scheduling stress, billing disputes, and endless "Where is my order?" calls — your operations suffer. We help you take back control.
Built for last-mile delivery operations across Canada and the United States
THE DAILY REALITY
We Know What You're Dealing With
Running big & bulky delivery operations means juggling problems that generic logistics software was never built to solve.
"Where is my order?" — on repeat
Your team spends hours each day answering the same tracking questions instead of handling real exceptions.
Delivery windows that slip
Coordinating 4-hour windows with customers while managing retailer SLAs creates constant friction.
Billing disputes that drag on
Manual invoicing leads to errors, delayed payments, and hours spent chasing discrepancies.
Customer coordination chaos
Rescheduling, special instructions, and last-minute changes consume your dispatch team's day.
Retailer pressure mounting
Meeting Home Depot, Best Buy, or Costco SLAs with manual processes is becoming impossible.
Support staff burning out
Your best people are stuck on repetitive calls instead of solving real delivery problems.
A Different Approach
We've Lived the White-Glove Challenge
Mondo Cloud Solutions was built by people who understand the difference between parcel delivery and bringing a $5,000 refrigerator into someone's kitchen. We know what breaks when big & bulky meets high expectations.
Operator-Built Solutions
We've processed 200K+ orders and know exactly where manual processes break down.
No Rip-and-Replace
Our solutions work alongside your existing TMS — DispatchTrack, OnTime360, or others.
Calm, Practical Guidance
No high-pressure sales. Just clear conversations about what will actually work.
14+
Integrated Retailers
204K+
Orders Processed
175K+
Invoices Processed
10+
Years in Logistics IT
The Plan
Three Simple Steps to Lighter Support Load
Get up and running quickly with minimal setup and no disruption to your existing systems.
01Understand Your Operation
We start by mapping your current workflows — how orders come in, how you coordinate with customers, where manual work creates bottlenecks.
02Automate & Connect Systems
Connect retailers, TMS, billing, and customer communication into a streamlined flow. No system replacements required.
03Scale Without Chaos
Handle more volume with the same team. Grow confidently knowing your operations won't break under pressure.
AI Agent Solutions
Reduce "Where Is My Order?" Calls Without Hiring More Staff
Your support team is drowning in repetitive delivery questions. Our CSR AI Agent handles them automatically — 24/7 — with real data from your TMS. Your staff focuses on actual exceptions.
40-60% Fewer Calls
Typical reduction in inbound volume
24/7 Coverage
Including weekends and holidays
Real TMS Data
Answers from actual order status
Predictable Pricing
No per-message fees
Core Solutions
Everything Your Delivery Operation Needs
From order intake to final invoice, we connect every piece of your white-glove operation into a smooth, automated flow.
Order Integration
Normalize retailer files (EDI 204, CSV, XML, PDF) and push cleanly to your TMS.
Billing Automation
Auto-invoice based on actual delivery data. Match remittances automatically.
Real-Time Status Updates
Push delivery status back to retailers automatically. Meet SLA requirements.
Inventory Tracking
Know what's on every truck. Scan for accuracy at every stop.
Reporting & Analytics
Business intelligence built for delivery operations. See what matters.
VoIP & Infrastructure
Modern phone systems and network infrastructure for distributed operations.
The Transformation
What Your Operation Looks Like After
Imagine a day where your team isn't firefighting. Where deliveries happen as planned, and exceptions are the exception.
Operations That Run Themselves
Orders flow in, get processed, and status updates go out automatically. Your team handles exceptions, not data entry.
Customers Who Don't Call
When customers can self-serve for tracking and ETAs, your phone lines stay quiet. Support staff focus on real problems.
Growth Without Growing Pains
Take on more volume, more retailers, more complexity — without proportionally adding overhead.
Retailer Confidence
Hit SLAs consistently. Provide real-time visibility. Become the carrier retailers trust with their customers.
The Cost of Waiting
What Happens If Nothing Changes?
Every month of manual operations is a month of compounding problems. The delivery industry doesn't wait for anyone.
Competitors move faster
While you're stuck on manual processes, automated carriers win the contracts.
SLAs become impossible
Retailer requirements tighten. Manual tracking can't keep up.
Good people leave
Burned-out dispatchers and support staff find less chaotic jobs.
Margins erode
Labor costs rise while billing errors eat into profits.
Common Questions
Built for Easy Adoption
No rip-and-replace
Works alongside your existing TMS and support tools. Nothing to replace or migrate.
Works with existing systems
Connects via TrackOps or direct integration with your current technology stack whether you are using DispatchTrack, OnTime360 or other TMS platforms.
How do we integrate with major retailers?
We use API, XML, CSV, and PDF mapping to seamlessly connect you with partners like Home Depot, Floor & Decor, and Canadian Appliance Source.
Can your system handle inventory and SKU tracking?
Yes, our Android-compatible inventory app supports real-time scanning, SKU management, and xDock inventory synchronization.
Do you offer billing and dispute automation?
Absolutely. We support EDI 210 and Excel billing formats, plus dispute tracking with image and delivery data logs.
What support do you offer after onboarding?
We provide continuous support, regular updates, and training to ensure your team gets the most out of our solutions.
30-day pilot available
Validate the impact on your operations before making a long-term commitment.
Ready to Take Control of Your Delivery Operations?
No pressure. No obligation. Just a practical conversation about where your operation is today and where it could be tomorrow.
