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VoIP for Smart Delivery Communication
In last mile delivery, communication isn’t just helpful—it’s critical. When dispatchers, drivers, CSRs, and customers are disconnected, delays happen, confusion grows, and service quality drops.
That’s why Mondo Cloud Solutions, based in London, Ontario, partners with Cloudli to bring advanced VoIP Solutions to delivery providers across Canada and the U.S.—fully integrated with TrackOps and tailored for high-demand logistics operations.
With smart call routing, wireless headsets, call queue management, and CRM integration, TrackOps VoIP keeps your entire team connected, responsive, and efficient.
What Is VoIP for Last Mile Operations?
VoIP (Voice over IP) enables your business to run phone services over internet networks—offering better cost-efficiency, flexibility, and advanced features compared to traditional phone lines.
But with TrackOps VoIP, it’s more than just calls:
CSR-to-driver communication
Automated alerts to customers
Real-time status inquiries
Call queues based on department (Dispatch, Billing, Support)
Call logs linked to delivery records
Voicemail-to-email & missed call alerts
Key Features:
Cloudli VoIP Infrastructure
Reliable Canadian-hosted voice infrastructure, scalable for small teams or large CSR centers.
Wireless Headsets (Yealink-Ready)
Hands-free communication for warehouse teams, CSR desks, and dispatchers.
Call Queuing & Routing
Automatically assign inbound calls to the correct team (based on service area, retailer, or ticket).
Dashboard with Call Logs
Track who called, when, duration, and outcome. Link to delivery or billing records via TrackOps.
Delivery Notifications
Trigger calls or SMS notifications to customers on delivery day using status updates from TrackOps.
How It Works with TrackOps
TrackOps VoIP isn’t just a separate service—it integrates directly into your delivery workflow:
Customer calls your main line
Call is routed to CSR queue or dispatch team
CSR pulls delivery info from TrackOps using phone number or reference
Call resolution is logged and linked to the delivery record
Optional follow-up email or call can be triggered via Office 365 or SMS
Use Case Example:
A high-volume last mile carrier in Ontario implemented TrackOps VoIP across their warehouse and CSR desk. Results included:
60% faster CSR response times
40% drop in missed calls
Live delivery updates handled by phone reduced inbound email by 30%
Customer satisfaction scores increased within 2 weeks
Integration with Other TrackOps Modules:
Status Updates: Trigger automated calls or texts based on delivery progress
Dispute Management: Allow finance teams to call retailers or customers directly with linked invoice info
Reports & Feedback: Handle customer calls regarding survey follow-up or service quality
TMS Integration: CSRs access dispatch details in real time while on calls
Compatible Hardware & Setup
VoIP Software: Cloudli Connect (browser-based or mobile app)
Hardware: Yealink or Jabra wireless headsets
Internet: Uses existing network, enhanced by Mondo’s Network Infrastructure
Supporting Services That Enhance This Feature
Network Setup: Ensure your voice traffic is stable and secure
Office 365: Archive voicemails, auto-reply missed calls, or route call summaries to Teams
Web Portals: Let retailers contact you via VoIP-enabled forms or callback systems
Key Benefits:
✔ Reduced missed calls and delays
✔ Faster response times for customers
✔ Call logging and traceability
✔ Scalable setup with wireless gear
✔ Integrated with billing, TMS, and customer support workflows
✔ Lower telephony costs compared to legacy systems
Conclusion:
Communication is the backbone of every successful delivery. With TrackOps VoIP Solutions, powered by Cloudli, you gain the tools to keep your teams connected, your customers informed, and your operations flowing smoothly.
For logistics teams across Canada and the U.S., and especially those in London, Ontario, TrackOps VoIP isn’t just an upgrade—it’s a competitive advantage.
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