Introduction In the dynamic world of last mile logistics, seamless integration between retailers and dispatch platforms is no longer optional—it’s essential. Retailers need to transmit delivery orders instantly, monitor real-time status updates, and respond to exceptions without delay. TrackOps, developed by MONODCS, bridges this communication gap by offering powerful two-way integration between retailers and TMS platforms like DispatchTrack and OnTime360 using a variety of technologies: API, XML, CSV, PDF, and EDI.
Why Two-Way Communication Matters A one-directional data push is no longer sufficient. Modern logistics requires synchronized communication where:
- Retailers send orders directly to the dispatch platform
- Dispatchers receive, process, and assign the deliveries
- Status updates and delivery confirmations are returned to retailers automatically
TrackOps ensures that all of this happens in real time, with full traceability and automation.
Supported Technologies TrackOps accommodates multiple data formats and communication standards to connect diverse systems:
- API (REST/JSON) for real-time, event-driven integrations
- XML & CSV for batch-based processing or legacy systems
- PDF parsing for retailers who submit order documents in flat-file format
- EDI (especially EDI 204 & EDI 214) for enterprise-grade data exchange
This flexibility allows TrackOps to connect with national retailers, regional chains, and even individual store systems.
How TrackOps Connects Retailers with DispatchTrack and OnTime360 TrackOps functions as a centralized intelligence layer between TMS platforms and the retailer ecosystem.
Step 1: Order Import
- Retailers upload or transmit delivery orders via their preferred method (API, EDI 204, CSV, XML, etc.)
- TrackOps maps and validates the data, checking for missing fields or errors
- Orders are assigned to the appropriate carrier or region
Step 2: TMS Dispatch Integration
- TrackOps forwards the mapped data to DispatchTrack or OnTime360 using pre-configured API or FTP endpoints
- Orders are dispatched and routed through the selected TMS system
- Each delivery is logged in TrackOps with a unique transaction ID
Step 3: Real-Time Status Sync
- As status updates are generated within DispatchTrack or OnTime360, TrackOps retrieves them via webhook, API, or polling
- Updates are converted into retailer-specific formats (API call, XML post, EDI 214, etc.)
- Retailers receive real-time visibility into delivery windows, completion statuses, and exceptions
Step 4: Exception Management and Feedback Loop
- Failed, rescheduled, or incomplete deliveries trigger alerts in TrackOps
- These are routed back to retailers automatically for resolution
- Optional: TrackOps can send surveys or customer feedback requests post-delivery
Key Benefits
- Full Transparency between all systems involved
- Reduced Errors thanks to automated data validation and mapping
- Improved Speed with real-time two-way syncing
- Retailer Satisfaction through proactive exception handling and accurate ETAs
Case Study Example A major appliance retailer partnered with MONODCS to unify their multi-region delivery partners using TrackOps. After implementing API + EDI integration:
- Order acceptance speed improved by 75%
- Status update delays were eliminated
- Customer complaint rates dropped by 32% within two months
Conclusion With TrackOps, MONODCS offers more than just software—it delivers a robust communication infrastructure for last mile logistics. By connecting retailers directly with DispatchTrack and OnTime360 through flexible, scalable, and two-way integrations, logistics becomes smarter, faster, and more connected.
Ready to integrate smarter? Contact MONODCS to see how TrackOps can modernize your delivery communications.
