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TMS Integration for Seamless Dispatching
In last mile delivery, precision and timing are everything. The ability to move delivery orders from retailers into your Transportation Management System (TMS) in real time—without friction—is critical. At Mondo Cloud Solutions, we created TrackOps to do just that. Our TMS Integration module enables seamless two-way communication between TMS platforms like DispatchTrack, OnTime360, and your retailers.
Based in London, Ontario, Canada, we work with last mile carriers, logistics providers, and white glove delivery specialists across Canada and the US to connect every piece of the delivery pipeline—from order import to routing, billing, and beyond.
What is TMS Integration?
TMS Integration is the core of operational synchronization. It ensures that delivery orders, once imported via TrackOps, are pushed instantly to your TMS for routing and scheduling. Whether you operate with a single carrier or manage a fleet across provinces or states, this module keeps your dispatchers focused and your deliveries flowing.
TrackOps supports TMS integration via:
- RESTful APIs (JSON)
- XML Data Exchange
- Status callbacks
- Custom mapping between fields
Why It Matters
Without a stable integration, dispatchers are stuck in a manual loop—copying data between systems, fixing errors, or chasing updates. This results in:
- Dispatch delays
- Data mismatches
- Missed deliveries
- Poor customer experiences
With TrackOps’ real-time TMS Integration, data flows exactly where it needs to go, when it needs to go.
How It Works – Step by Step
1. Order Routing from TrackOps to TMS
Once TrackOps finishes importing an order (via API, EDI, PDF, etc.), the data is automatically validated, mapped, and pushed to your TMS.
2. Field Mapping Engine
TrackOps ensures all relevant fields are aligned—date, time window, service type, SKU, delivery instructions—so your TMS receives clean and usable data.
3. Dispatch Readiness Check
The system confirms the order was accepted by the TMS. If there’s an error (e.g., address mismatch), it logs the issue for fast resolution.
4. Two-Way Sync
Any updates from the TMS (rescheduling, reassignment, etc.) are sent back to TrackOps, which can then forward them to retailers or internal teams.
Deep Integration with Related TrackOps Services
TMS Integration is not a standalone feature—it connects tightly with multiple other modules within TrackOps:
Order Integration: Feeds orders directly into TMS
Status Updates: Sends real-time updates from TMS to retailers (via EDI 214, XML, etc.)
Billing Automation: Uses TMS statuses (delivered, failed, etc.) to trigger billing events
Inventory Tracking: Ensures scanned SKUs match dispatch records
TrackOps Reports: Captures all dispatch data for daily/weekly reporting
Services That Complement TMS Integration
You can elevate your TMS integration experience even further using our supporting services:
Network Infrastructure
Ensure stable communication between systems with secure, high-speed networks tailored for warehouses and dispatch centers.
VoIP Systems
Let dispatchers reach drivers or customers instantly via our integrated Cloudli VoIP system—fully compatible with TMS interfaces.
Office 365 Automation
TrackOps can trigger email alerts via Outlook/Office 365 when TMS receives new orders, fails to import data, or reroutes deliveries.
Client Portal Development
Offer retailers or clients a real-time portal to view dispatch status, upload orders, and access reports—all powered by TrackOps + TMS sync.
Real Use Case
A carrier in London, Ontario handling deliveries for multiple big-box retailers used to manually transfer orders from email to their DispatchTrack system. After implementing TrackOps TMS Integration:
Import time dropped from 3 hours to 5 minutes
Missed dispatches reduced by 75%
Billing errors decreased thanks to synced status triggers
Benefits of TMS Integration with TrackOps
✔️ Eliminate manual data entry
✔️ Sync orders in real time
✔️ Boost dispatcher efficiency
✔️ Improve delivery accuracy
✔️ Enable proactive issue resolution
✔️ Reduce integration maintenance workload
Conclusion:
If you’re a last mile carrier or logistics provider aiming for real-time visibility, error-free dispatching, and smarter automation, TrackOps’ TMS Integration module is the solution. Designed for Canadian and American businesses, and tailored to work with the most trusted TMS platforms, TrackOps removes the manual friction from delivery operations—making your entire dispatch pipeline smarter, faster, and more reliable.
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