For Last Mile Delivery Operations

Reduce "Where Is My Order?" Calls — Without Hiring More Support Staff

A 24/7 AI customer support agent for last-mile delivery companies that answers ETA, time windows, tracking, and delivery policy questions directly from real TMS data — without replacing existing systems.

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Start a 30-Day Pilot

Built for last-mile delivery operations across Canada and the United States

The Problem

Your Support Team Is Drowning in Repetitive Questions

Customer support and operations teams are overwhelmed with delivery status questions that don't generate revenue — causing burnout, interruptions, and overtime.

"Where is my order?"

The most common question flooding your support lines daily

"What's the delivery time window?"

Customers need specifics, but staff spend hours looking up data

"Has the driver been dispatched?"

Real-time status inquiries that interrupt operations constantly

These requests cost time, not make money

Every "Where is my order?" call takes 3-5 minutes of staff time. With hundreds of calls daily, that's thousands of hours per year spent on questions that could be automated — while real exceptions go unhandled.

A Different Approach

Designed to Reduce Support Load, Not Just Answer Messages

Most Delivery Chat Tools

  • Designed to answer messages
  • Charge per message or conversation
  • Usage anxiety and surprise bills

    • CSR AI Agent

    • Designed to reduce support load
    • Predictable monthly pricing
    • Customers self-serve without usage anxiety

    With a predictable monthly cost, your customers can self-serve freely — no usage anxiety, no surprise bills.

    how it works

    Three Simple Steps to Lighter Support Load

    Get up and running quickly with minimal setup and no disruption to your existing systems.

    01
    Connect

    Connect the AI agent to order and tracking data via TrackOps or direct TMS integration. No system replacement needed.

    02
    Verify

    Customers authenticate securely using their phone number and ZIP/postal code. Simple, fast, and secure.

    03
    Deflect

    The agent automatically answers ETA, tracking, time windows, inventory status, and delivery policy questions.

    What It Handles

    Automates the Questions That Flood Your Lines

    Every capability designed to deflect repetitive inquiries and free your team for real exceptions.

    Delivery ETA & Time Windows

    Real-time estimated arrival and delivery windows when available

    Order & Tracking Status

    Current location and status of every delivery

    Inventory / Stop Status

    Which items are on the truck and stop sequence information

    Secure Authentication

    Phone number and ZIP/postal code verification

    Delivery Policies & FAQs

    Answers from your custom knowledge base

    Multi-Language Support

    Serve customers in their preferred language

    24/7 Availability

    Including weekends, holidays, and after-hours

    Works With Existing Systems

    Integrates via TrackOps or direct TMS connection such as DispatchTrack and others

    It is your Agent, in your brand Fully white-labeled

    The Outcome

    Transform Your Support Operations

    See the difference when repetitive questions are handled automatically.

    40-60% typical reduction
    Fewer Inbound Calls

    Customers get instant answers, reducing call and email volume significantly

    24/7 coverage
    Less After-Hours Disruption

    24/7 automated responses mean no more weekend or holiday call escalations

    3-5 hrs saved daily
    Teams Focus on Real Exceptions

    When routine questions are handled, staff can tackle complex issues

    ↑ NPS improvement
    Happier Customers & Operations

    Instant answers reduce frustration for customers and burnout for staff

    Pricing

    Simple, Predictable Pricing

    No per-message fees. No surprise bills. Just predictable monthly costs based on your order volume.

    Starter

    For growing delivery operations
    $ 499/Month Up to 10,000 orders
    • All core features
    • Email support
    • Standard integrations
    • Knowledge base setup
    Start 30-Day Pilot

    Growth

    For established delivery companies
    $ 1499/Month Up to 50,000 orders
    • All Starter features
    • Priority support
    • Custom integrations
    • Multi-language support
    • Advanced analytics
    Start 30-Day Pilot
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    Popular

    Scale

    For enterprise operations
    Custom 50,000+ orders
    • All Growth features
    • Dedicated success manager
    • Custom SLA
    • Voice support (add-on)
    • API access
    Contact Sales

    💰 Annual plans available — get 2 months free

    Pricing shown in USD. Canadian customers may be billed in CAD at the current exchange rate.

    Common Questions

    Built for Easy Adoption

    No rip-and-replace

    Works alongside your existing TMS and support tools. Nothing to replace or migrate.

    Connects via TrackOps or direct integration with your current technology stack whether you are using DispatchTrack, OnTime360 or other TMS platforms.

    Begin with text-based support and expand to voice channels when you're ready.

    Validate the impact on your operations before making a long-term commitment.

    See How CSR AI Agent Reduces Inbound Delivery Questions in Under 30 Days

    Stop drowning in "Where is my order?" calls. Let your customers self-serve while your team focuses on what matters.

    Book a Demo
    Start a 30-Day Pilot