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Custom Reports for Smarter Decisions
In last mile delivery, decisions should be based on data, not guesswork. But fragmented systems, scattered reports, and inconsistent formats make it hard to see the big picture. That’s why TrackOps, built by Mondo Cloud Solutions in London, Ontario, features a powerful Custom Reporting module that helps carriers and logistics teams across Canada and the U.S. transform data into action.
Whether you need a daily pick list, a weekly storage report, or automated customer feedback summaries—TrackOps generates, formats, and delivers reports straight to your inbox or dashboard.
What Are TrackOps Custom Reports?
Custom Reports are scheduled or real-time generated files based on key operational data across the TrackOps platform. They are designed to:
Empower warehouse staff with clear pick lists
Provide managers with real-time completion reports
Keep retailers updated with storage and inventory summaries
Automate customer survey feedback for service quality tracking
Track billing, disputes, and aging reports at the delivery level
These reports are delivered automatically via email or API and can be exported as:
PDF
Excel/CSV
JSON/XML (optional)
Common Report Types:
1. Staging Pick List Reports
For warehouse personnel to prepare products based on scheduled deliveries. Sorted by date, zip, truck, or retailer.
2. Storage Reports
Tracks items stored beyond grace periods—ideal for charging storage fees or notifying retailers.
3. Completion & Closing Reports
Summarize what was delivered, returned, damaged, or canceled—grouped by route, truck, or carrier.
4. Survey Feedback Reports
Auto-generated reports of post-delivery customer feedback—collected via TrackOps survey forms.
5. Aging & Billing Reports
Track unpaid invoices, disputed amounts, and payment timelines—linked to the Billing Automation and Cash App modules.
How It Works – Step by Step
Data Collection TrackOps gathers data from all connected modules—TMS, delivery statuses, inventory scans, billing events, etc.
Template Mapping Each report is tied to a pre-defined template (customizable per client or retailer).
Scheduled Generation Reports can be triggered:
At end of day
Weekly or monthly
On specific delivery events
On-demand by staff or API
Delivery TrackOps emails the report to selected recipients or uploads it to SharePoint, FTP, or a retailer’s system.
Deep Integration with Other TrackOps Modules
This module works in sync with:
Inventory Tracking & Scanning: Handles physical movement and scanning
TMS Integration: Links SKU delivery to routing and dispatch
Real-Time Status Updates: Sends delivery statuses tied to each SKU
Billing Automation: Enables SKU-based billing if required (e.g., item-based charges)
TrackOps Reports: Provides SKU movement history and delivery performance
Deep Integration With Other TrackOps Modules
The power of TrackOps Custom Reports comes from its direct access to all core modules:
Inventory Scanning: Data for storage and SKU movement reports
TMS Integration: Route-level completion and dispatch reports
Status Updates: Status-driven feedback and closing reports
Billing Automation: Export billing events and unpaid invoice lists
Dispute Management: Report on open disputes by reason code
Real-World Case:
A white glove delivery company based in London, Ontario needed daily pick lists for its 6 warehouses. TrackOps delivered:
100% accuracy in staging
2+ hours/day saved in planning
Survey feedback now received for 85% of deliveries
Billing cycle linked directly to completed reports
Enhance With Mondo Supporting Services
You can supercharge reporting by pairing it with:
Office 365 Integration
Automatically send reports via Outlook, and archive files in SharePoint for team access.
Network Infrastructure
Ensure fast and secure report delivery between systems and clients.
Retailer Portals
Retailers can log in to TrackOps-powered portals and download their own customized reports.
VoIP & Alerts
Auto-call alerts to management when specific report thresholds are met (e.g., >100 stored items pending delivery).
Key Benefits:
✔ Save hours on manual reporting
✔ Increase warehouse and billing accuracy
✔ Get reports in your preferred format
✔ Automate survey feedback and completion logs
✔ Strengthen retailer transparency
✔ Reduce operational overhead
Conclusion:
With TrackOps Custom Reports, you get more than just numbers—you get insights, action plans, and results. From warehouse staging to customer satisfaction and invoice aging, TrackOps transforms operational data into meaningful, timely reports that help you lead with confidence.
For last mile providers across Canada and the U.S., especially in London, Ontario, this module is the difference between reacting—and leading.
Over 1.3M orders & invoices processed
trusted by 50+ global partners for 12+ years.
